Exercises for Management Reflection

The Servant-Leader Workbook

​Joseph M. Patrnchak
Robert F. Greenleaf Center for Servant Leadership, 2016.

Based on the principles  in The Engaged Enterprise: A Field Guide for the Servant-Leader, the Servant-Leader Workbook consists of brief essays on engagement-related topics. The essays originally appeared in Joe's blog, although some have been slightly modified. In addition, a few questions have been added at the end of each essay to help stimulate your thinking.

These exercises are intended as a tool for management reflection, which is just a term for thinking deeply about your business and about your role as a leader. This kind of focused reflection is critical to our development as leaders; it helps to foster the attitudes, beliefs, and emotional intelligence that define us as leaders. 

The Engaged Enterprise: A Field Guide for the Servant-Leader
Joseph M. Patrnchak

 Robert F. Greenleaf Center for Servant Leadership, 2016.

The Engaged Enterprise: A Field Guide for the Servant- Leader lays out five core principles that leaders at all levels can use to build a culture where people consistently make the extra effort to achieve the best possible results.  To illustrate those principles,  the book is filled with compelling stories, many drawn from the author’s experience as a top Human Resources executive at Cleveland Clinic, Blue Cross Blue Shield of Massachusetts, and the combined Hewlett Packard/Compaq/Digital Computer companies. The book also details how leaders at companies like Zappos, Market Basket, Southwest Airlines, and many others have created an environment where employees “do the ordinary things extraordinarily well,” in the process achieving business performance—and customer loyalty—that are the envy of their competitors. 

“It is a special treat to find a guide to Servant–Leadership that goes beyond homilies and platitudes to address the how-to of making it real for the leader and their organization. A truly practical guide that deserves your time and attention.”
Leonard A. Schlesinger, Baker Foundation Professor, Harvard Business School
President Emeritus, Babson College