While its roots reach far into the past, “servant leadership” as a modern leadership philosophy dates back
to Robert K. Greenleaf’s classic 1970 essay, The Servant as Leader. Since then the concept has been implemented in a wide range of highly successful organizations, helping to stimulate high levels of employee engagement and organizational performance.
What makes a servant leader? Servant leaders rely on listening more than telling, persuading more than commanding, empowering more than controlling. They set the bar high, and focus on helping others succeed rather than acquiring power for themselves.
Does servant leadership deliver results? The list shown here of just a few servant led companies pretty much speaks for itself. Southwest Airlines, to take just one example, has achieved exceptional levels of customer satisfaction and loyalty—and in an industry where making a profit is notoriously difficult, Southwest has been profitable for 41 straight years.
James Sipe and Don Frick compared the return
on investment of 11 publicly held, servant-led
companies to the 11 “great” companies in Jim Collins’
Good to Great, as well as the 500 largest public
companies in the US. Results? Over a 10-year period,
the servant-led companies significantly outperformed
Servant leadership creates a culture of engagement,
which in turn drives outstanding performance.
Joe Patrnchak of Green Summit Partners has years of experience successfully implementing servant leadership in large, complex organizations. As appropriate, we also draw on the unique expertise of our associates at Third River Partners, with their proprietary toolkit designed specifically to help organizations implement servant leader principles at all levels.
Servant leadership will transform your organization
—and we'll help you make it happen.
For more about Servant Leadership, check out:
Herb Kelleher, co-founder and longtime CEO of Southwest Airlines, was and is a strong proponent of servant leadership, noting, “Your employees come first. There’s no question about that. If your employees are satisfied and happy and dedicated and inspired by what they are doing, then they make your customers happy…"